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Our guarantee

100% guarantee,
no fine print.

If you don't love your 3D smile preview before treatment begins, we refund your full purchase — no questions, no restocking fees, no surprise charges.

01 / BEFORE TREATMENT

Don't love your 3D preview?

Full refund of your aligner package. Period. The only cost we cannot refund is the impression kit itself (since we ship it and use it to create your plan).

02 / DURING TREATMENT

Something not working?

Free refinement. Our dental team will redesign your plan and ship new aligners at no additional cost if your teeth aren't tracking as expected.

03 / NOT A CANDIDATE

Turns out aligners aren't for you?

Full aligner refund. Even if you've already purchased a plan, if your dentist review determines aligners won't work for your case, we refund everything except the impression kit.

The details

How refunds work.

Simple, documented, and processed within 5–7 business days. If you have specific questions, contact us before ordering.

Questions about our guarantee?
hello@hellomyteeth.com
Before treatment begins, you have 30 days from receiving your 3D treatment preview to request a full refund if you're not satisfied with the projected results.
Once you approve the 3D plan and aligners are fabricated and shipped, we can't offer a full refund (they're custom-made for your teeth). But our refinement guarantee still applies — if your teeth don't track as planned, we redesign at no cost.
Refinement means designing and shipping additional aligners to finish the job if your teeth don't reach the projected position with your initial set. Every plan includes one free refinement; Premium includes unlimited.
Once approved, refunds process within 5–7 business days back to your original payment method. Affirm refunds may take 1–2 additional billing cycles.
Shipping is always free — both ways. We cover the cost of sending your impression kit, aligners, retainers, whitening, and all return shipping labels.

Risk-free start.
Check your candidacy.

Take the 2-minute assessment to see if clear aligners can work for you.

Happy customer